Zammad Addons New! -

Zammad Addons

Here’s a practical guide to — both official and community-driven — to extend functionality beyond the core helpdesk.

For Community Addons (GitHub)

Zammad sends email notifications, but your team lives in Slack. zammad addons

provide "add-on" connections to sync Zammad with external ERP or CRM systems via API. Zammad Community 3. Native "Add-on" Features (Integrations) Zammad Addons Here’s a practical guide to —

• Email (native), IMAP/SMTP tuning addons
• Chat integrations (Webchat widgets)
• Social media connectors (Twitter, Facebook via middleware)
• SMS gateways (Twilio, Nexmo via API connectors)

Zammad SMS (Twilio)

Conclusion

Key addon categories & examples